Shipping policy

Here is a standard, customizable shipping policy tailored for a Shopify store operating in Pakistan. You can copy and paste this into your Shopify settings, making sure to fill in the bracketed information with your store's specific details.

Shipping Policy

Thank you for shopping at [Insert Your Store Name]! Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1 to 2] business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

We offer nationwide shipping across Pakistan using trusted courier partners (such as TCS, Leopards, Trax, or CallCourier). Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [Insert Rate, e.g., Rs. 200 or Flat Rate]

  • Free Shipping: Available on all orders over [Insert Amount, e.g., Rs. 3,000].

  • Estimated Delivery Time: [3 to 5] business days. Delivery to remote areas may take slightly longer.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment method for all cities in Pakistan.

  • Please ensure that you provide a valid, active mobile number at checkout so our courier partner can confirm your availability before delivery.

  • Customers must pay the exact amount in cash to the delivery agent upon receiving the parcel.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or SMS once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to track your parcel on the respective courier’s tracking portal.

5. Address Modifications

If you need to change your shipping address, please contact us immediately at [Insert Contact Email/WhatsApp Number] within [12 hours] of placing your order. Once the order has been dispatched, we cannot alter the destination address.

6. Damages and Lost Packages

[Insert Your Store Name] is not liable for any products damaged or lost during shipping. However, customer satisfaction is our priority. If you received your order damaged, please contact us within [24 hours] of delivery with photographic evidence, and we will do our best to resolve the issue with the courier or arrange a replacement.

Please save all packaging materials and damaged goods before filing a claim.

7. Undelivered or Refused Packages

If a package is returned to us due to an incorrect address provided by the customer, or if the customer refuses delivery at the doorstep, we reserve the right to restrict future COD orders from that customer. Future orders may require advance payment via bank transfer, JazzCash, or EasyPaisa.